Terms of service

Last Updated: October 24, 2026

Welcome to Bookhaven.

These Terms of Service govern your access to and use of https://bookhaven.space, including the purchase of products and use of services offered through our online store.

Bookhaven was established in 2023 and operates from Abbotsford, British Columbia, Canada.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these terms carefully before using our website.

1. Overview

Throughout these Terms of Service, the terms "Bookhaven," "we," "us," and "our" refer to Bookhaven.

The terms "customer," "you," and "your" refer to individuals accessing our website or purchasing our products.

Our online store is powered by Shopify, which provides the e-commerce platform used to display and sell our products.

These Terms apply to visitors, customers, and other users of our website.

2. Eligibility and Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you have obtained the necessary consent from a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Submit false or misleading information.
Attempt to gain unauthorized access to our systems.
Distribute malicious software or harmful code.
Interfere with the security or functionality of our website.
Violate intellectual property rights or applicable laws.

We reserve the right to restrict access to our services where reasonably necessary to protect our customers, business, or website.

3. Products and Descriptions

Bookhaven offers book organizers, desktop storage solutions, document holders, and related home and office organization accessories.

We make reasonable efforts to present accurate product descriptions, photographs, specifications, and availability information.

However, minor variations in product appearance may occur due to lighting, photography, manufacturing tolerances, or device display settings.

Customers should review product descriptions, dimensions, materials, and available options before placing an order.

If a product received is materially different from its description, customers may contact us for assistance under our Return & Refund Policy and applicable law.

4. Pricing and Payments

Product prices are displayed on our website in the currency indicated at checkout.

We reserve the right to update prices, promotions, and product availability without prior notice, provided such changes do not retroactively alter an accepted order without a lawful basis.

The total amount payable, including any applicable taxes or charges collected by us, will be displayed during checkout.

Payments are processed through the payment methods available on our website.

We do not guarantee that every payment method will be available in every country.

5. Order Acceptance

After placing an order, you may receive an automated order confirmation email.

An order confirmation acknowledges that we have received your order request.

We may review orders for payment authorization, product availability, shipping restrictions, or suspected fraudulent activity.

If an order cannot be fulfilled, we will notify you and issue a refund for any payment collected for the unfulfilled order.

We reserve the right to refuse or cancel an order for legitimate reasons, subject to applicable consumer protection laws.

6. Shipping and Delivery

Bookhaven offers free standard worldwide shipping on orders placed through our website.

Our estimated delivery timeframe is 7–10 business days.

Delivery estimates may vary due to destination, customs processing, carrier operations, public holidays, and other circumstances beyond our reasonable control.

Additional information is available in our Shipping Policy.

Any mandatory delivery obligations or remedies provided by applicable law remain unaffected.

7. Returns and Refunds

Bookhaven offers a 30-day free return and refund policy for eligible purchases.

Customers may request a return within 30 calendar days after receiving their order.

Eligible returns include free return shipping and no restocking fees.

For complete details, please review our Return & Refund Policy.

Nothing in these Terms excludes or restricts non-waivable consumer rights.

8. Customer Information

You agree to provide accurate and complete information when placing an order.

This includes your name, shipping address, email address, and any other details reasonably necessary to process and deliver your purchase.

You are responsible for reviewing your order details before submitting payment.

If you discover an error in your shipping information, please contact support@bookhaven.space as soon as possible.

9. Intellectual Property

Unless otherwise stated, the Bookhaven brand name, website design, original written content, graphics, and other materials owned by Bookhaven are protected by applicable intellectual property laws.

Third-party trademarks, photographs, and other materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit our protected content without authorization, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment processors, shipping services, or other external platforms.

These third-party services may operate under their own terms and privacy policies.

Bookhaven is not responsible for third-party content or services outside our control, except where responsibility is imposed by applicable law.

We encourage customers to review the policies of any external services they use.

11. Prohibited Activities

You agree not to engage in activities that could compromise our website, customers, or operations.

Prohibited activities include:

Unauthorized collection of customer information
Fraudulent transactions or payment misuse
Attempts to disrupt website functionality
Infringement of intellectual property rights
Misrepresentation of identity or order information
Activities that violate applicable laws or regulations

We may take reasonable action to protect our website and customers when prohibited activity is identified.

12. Disclaimer of Warranties

We aim to provide accurate information and reliable services.

However, our website may occasionally experience technical interruptions, maintenance, or temporary errors.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to the website.

This disclaimer does not affect any statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Bookhaven will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.

In particular, these Terms do not restrict statutory consumer remedies or liability that cannot lawfully be excluded.

14. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be processed by service providers where reasonably necessary for order fulfillment, payment processing, customer support, and website operations.

For more information, please refer to the Privacy Policy available on our website.

15. Governing Law

These Terms of Service are governed by the applicable laws of British Columbia and the federal laws of Canada, subject to any mandatory consumer protection laws that apply in a customer's place of residence.

Nothing in these Terms deprives consumers of rights or protections that cannot lawfully be waived.